We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good earrings, for any mood, as in the picture, thanks to the store nothing was damaged, waited a month in KZ
Beautiful earrings, really liked, but some unfortunately were with marriage (
Everything came whole, satisfied with the goods for such a sum, in Kazakhstan it came for a month
The quality is just super
It's sooo adorable, highly recommend:)
I recommend you to the picture for the price quite well
We walked a little more than a month. Everything is fine
Earrings in general are very good not counting one, as there is a curve soldering, but not the essence. Delivery is fast enough, I thought that they will come after the new year (ordered in early-mid-December), and they arrived on the 21st, which was very pleased. With the store did not communicate, the parcel was tracked on aliq, came to the Mail.
The goods came quickly, in 2 weeks. Qualitatively done, the only failure, this earrings in the form of a heart differ in color. But this is not critical and very noticeable. Recommend
So that's good. Pins look beautiful only on the side, and it is not clear that. And the stars disappointed, they are not mirror made, but the same, on different ears not to dress. Where three stars are, it's fine. Clasp in the middle .. and where five there clasp on the second star
All is very good fast delivery put gift
The sales did not send what I ordered, a little more expensive but the money was returned.
Came for a month, everything is fine. the store sent less than a day after the order, the country came quickly, the country went a long time
Look like the picture!very good and beautiful earrings
On the viglad Nibi norms, I wanted to think, shcho to wake up less
Everything is super, well packed, it came relatively fast, everything is super, purchase is happy
All the kind, the bodies on the one-earring ring the fireplace.
I charm myself just like in the picture
They're a little big. But for the price and the warm is so good.
Good quality of the product, fully corresponds to the description, I can not say how to wear