SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This over sweater is TOP! The quality is incredible, I recommend it to you
Bought in Super Deals for listopadowych wyprzedażach. Quality phenomenal! Recommend!
Delivery is super fast, 10 days to Krasnodar. the quality is very good. The size is more of course at 42, at 44 the sleeve is a bit short, but in general it looks super. I already ordered 3 turtlenecks.
Already my third such turtleneck. The first was beige, I wear a year and a half. Second black, I wear two months. Yes, from a long and frequent nose roll up, but I handle the machine from the spools and turtlenecks again like new ones. Very happy.
The product corresponds to the description. The quality of tailoring is good, nothing sticks out. The body is pleasant. A little short sleeve. Color as in the picture. I'm happy with the purchase. Recommend!
Lovely ! I love it
It was a month, all the parcels in one, did not communicate with the store, the quality is simple, it is sewn more on people of flat, without a complex right cut,,,
Color corresponds. I thought that it would be thicker. soft, pleasant to the body.
nice and soft excalty as in the picture
very nice. fits for S size , but can stretch to M
Cool turtleneck. Comfortable on the body.
Lovely super fast arrival, buy it with multi-product mode and arrived fast and in perfect condition, they are spring summer since they are not very thick but also not very thin and fit any dress, I bought red and white, that if they are elastic and something small, My partner is super thin and it was perfect, someone bigger I don't know if he stayed.
Excellent golf, great quality. After washing there are no spools, the sleeves are slightly short, but for me it's not a problem. Recommend. I will still order my wife such. delivery is very fast to Ukraine.
looks super super cute and great quality. very soft and black just like the website picture
Be satisfied with the quality/price, it is a little thin but soft, does not itch and slightly warm. By the way, he arrived much earlier than expected (I'm from Mexico and arrived about two weeks earlier) and in good condition. I had No need to communicate with the store.
I ordered in Ukraine 02.11.2021. Received through the new mail department 24.11.2021. The goods correspond to the description. The quality is good, the turtleneck is pleasant to the body. The seams are all neat. The length of the sleeve is 53 cm, the length of the product is 54 cm.
Garniy golf, priemniy on the dotik, colir yak in the photo)
It's soft and hugs my body perfectly. It came so fast <3
really good, a bit thin but extremely soft and not cheap feeling. colour is exactly the same, and shipping only took 2 weeks to australia
The guide in principle said that they had not been able to deliver, after about 2 more weeks I finally received it! I liked it very much and it is good quality, I recommend the store