SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best store.
It's very nice.♡A little smaller than I thought but still I drop everything I need for the u, I love accessories I didn't communicate with the store ^ ^
The bag is good, but small. The main laptop fit. The badges are different from the ones in the picture. In general, I am happy. Thank you store.
The bag is good, roomy, but the A4 format does not fit, does not get wet, very good zippers. But, it seems to me, she has a big minus in the straps/handles, in my opinion they are very flimsy, made of too soft material and will erase very soon/. And so not bad) it came in 6 days
Came quickly, at first glance it seemed small but managed to accommodate 6 textbooks and 6 notebooks. Many small pockets. In the complete set with the bag there were 4 badges and a keychain-bear. Fasteners plastic but dense like durable.
Just do not give 5 stars as found very small. But is very beautiful and well made, the pins are extremely cute
It's smaller than I thought. My books don't come in. But otherwise she looks pretty and brings pins, threads and buttons
Amazing quality. I arrive just a week after I asked. Thank you very much
It's very cool to my daughter I sing good quality recommended
It came earlier than expected. Threads do not stick out, there is no smell, the toy is soft. True, the badges came scratched, from two badges the shrapnel flew away The straps of the bag can be adjusted. Inside there is a pocket, but only their 9. in the side pockets fit only a small bottle. In the front there are a phone, a purse or pens. In the bag itself, I could fit 7 textbooks, but it is better to wear ~ 3-5 (or else the shoulders will fall off). In the front pocket there were 6 notebooks in 48 sheets. So it's good for school. Then I'll add a tip. With the store did not communicate :)
Very pretty though something small
Came in month. Exactly as in description, very satisfied with the order. Extra thanks to store for sending these cute pins
Very good quality and a sweet bag. Wide inside. Fit 3 notebooks conveniently.
Very pleased with this! its quite spacious and has a lot of different pockets on the outside. I don't know if it's enough as a school bag, but for work or uni is great. I didn't put the pins up, but they also cute.
The quality of the overall backpack is really good quality. It fits 3 notebooks, 1 pencil case and 1 binder, I'm sure you can fit more but that's all of my school supplies, with all of the stuff inside it zips up just fine! It does look small but the inside of the backpack is REALLY spacious and very satisfied! There's also tiny brooches and pins that they give and they are very cute! They also sent a little sewing like kit incase you need to fix up the backpack, they also included 2 little buttons! Really recommend this store 5 stars for sure! ♡
In Belarus, the goods went a month. Packed well, corresponds to the description, some of the threads stuck out. As a gift came badges. The order is satisfied, I advise the store!
Supershka, cheap women locks, ale ce take
Received the goods, thank you very much to the store♡