We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didn't know while ordering that option D was selected by default while buying. Came in a two-tone version. Other than that it's decent-sounding headphones. Build quality is pretty good based on the price. Recommended going with Type A version with a strap.
A product that matches the description great for the price, as usual it is not the first time I buy from this store I recommend it thanks again.
Good headphones. Very reliable store
The goods did not come as quickly as I would like, well, come on, corresponds to the description, came almost charged, the packing is slightly crumpled, and it's not pleasant,, I would like that I would pack it more seriously, and so everyone is happy, I did not check the work, because it's a gift. I did not communicate with the store.
Great product better than expected!!! Delivery early! Congratulations
For the money a good product.
Earphone very beautiful, very good, Bass perfect! All good this phone! The shipping was extremely fast and arrived all okk
it is the 2nd time i order them, quality is good but micro is not the best, i faced same problem with most Bluetooth earphones you have to speak loud or to be in a quiet place to be heard properly. battery is very good and it can also charge your phone which is appreciated. i recommend this store and this item thank you very much
Good sound, but does not stand well in the ear
The packing is crumpled. The courier did not like, but repeated delivery to do the same day.
The goods have come. More than 4 weeks was on the way. I advise the store. So far, all the rules.
Ordered 16.12-received in Tula 20.12, tracked. Description corresponds.
Delivered faster than announced. I order the earphone not first. n Am very satisfied. Can this supplier only recommend
Got it. It's all right. Put on charge. I have not checked for sound yet.
Super fast arrived in less time than expected, recommend store!!!!
It's super. The sound is also excellent. Bracelet, by the way, also with AliExpress.
Everything is excellent. Three days after payment, came to Latvia. All works. Thanks
Shipping is very very, very slow Customs calculates VAT above the price when the product arrives
Im very satisfyed with this headphones Package Come very good packed and for less than a month here in bulgaria. Sound is great Noise isolating. Perfect for listening house music - feels like Stays comfortably in ears. I recommend the store and the product