We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cable has a great construction but as to expect sometimes may need take and again
I hope that the wires are working, has not yet delivered from the package. It's not my first time. Very fast delivery
To St. Petersburg in 11 days. Good cables.
Everything is clear, the goods came in three weeks
Very good quality
The product corresponds to the description. Quality is good. Packed in plastic bag. Came without damage. I constantly order this company. Good wires. Purchase is satisfied with thank you to the store
Like in the picture. I recommend it.
Duge yakysno on the viglade, good charge. On the fact of explauatsia dopovnaya. 3 by the store is not excillkuvabel, ale was sent to shvidko. For the city.
Another time thanks for those amazing products 3rd time here and always satisfied
Very cool wire. The braid is very strong
In appearance, charging norms!! The main thing is charging, and there
Good wire. Took 1 m pink, but I think quickly will get dirty, it's darker color
Quality is good, was perfectly packed.
Charges. But for a long time. Some kind of incomprehensible connector
Fast shipping. Good quality. Rubber band for the wrapping of cable for free.
Not the first time I order this charger, very fast charging, this is the best charger for iPhone. Recommend :) Don't ever first I invite the cable in this, לדעתי it the best for iPhone, loader fast and very hard and pretty :)
This size is ideal for use with power bank, this brand is sensational and quality, knew because bought a cable that mark my dad and never had problems. Recommend and when need to buy back with the store, delivered in 14 days. Only praise!!!