SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very long about 2 months, but it cost!!! For home use, a very cool thing, if you do everything right. At one time of course will not eliminate everything, I have 2 times my face as after cleaning in the salon,. Definitely recommend!!! In the kit, the cord did not work, so if suddenly someone did not turn on try their charging!
love the item, packaging are superb, fast shipping
Very beautiful
It came fast and so far well
The device looks great!! The switch button-rhinestones like a big diamond) after the cleansing procedure (CLN) the skin is incredibly smooth, after NTR there is redness, goes to the Tech 10 min. Delivery to Moscow about a month
I have not used everything externally well yet. Even loaded. I'll add how to use it. No modes.
Came quickly enough, looks good, everything works. After use, I will add a review. As long as all like
Excellent machine. Perfectly clean. Acne is not in an instant removal pores but well it will clean. All Mode works. Thank you so much. Very satisfied with purchase. Goods is very soon has arrived. Looking forward to map didn't
Good products, I am very satisfied with this product. Elegant and discreet, very good and successful. I am very pleased. Recommend to buy
Works when he started dogs means the ultrasound works) thanks to the store! I'll try on the face, I hope the effect will be. Recommend!
This skin scrubber is really easy to use. It is very clean to remove blackheads and does not hurt the skin. It is worth recommending.
Very cute device, everything works. Thank you store!
Buv good packing. In the complete set there is a charging cable and chohol. The shooting itself is fine. I recommend the goods to the stores
The device is good, the pores clean as much as possible at home. Came quickly, the packing is excellent, it works well