SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, everything came neatly and qualitatively packed! Seller recommend!!!
Jamalkalansisiolsoiislsosisjwuslooisjjqooskiskwii
Order on 19 November 2021 and arrival 14 December 2021. All the lashes I 've asked for. Beautiful DD curvature I love.
I think now lashes are thinner than usual.. otherwise curl is excellent.
Haven’t tried them yet. They are shining
All OK eyelashes super quality shipment came after around two weeks recommend salesman
I arrive fast, excellent for application one by one, just like the photo
Excellent Product arrived before time marked and sent it super protected, I recommend to store
Arrived in 3 weeks super mega fast, even before the estimated date for more than 15 days, all s are in good condition and all right
Ordered 11th November and received 3rd December. Great lashes thanks
Excellent quality arrived to me much earlier than expected Super recommended
The parcel came quickly enough to Minsk. Quality for such money is not bad. Well packed, no damage. There's a marriage, but it's minor. Corresponds to the description thickness, bending and size. Recommend.
Amooo this eyelash! Arrived fast and ameiiii……………………………………………………………………………………………………………………………………………………………………………………………………………..
Everything came very well! I love everything thank you very much
Good cilia, bundles are formed very easily and the quality is excellent
NAgaraku lashes. First 3 pic C curl 0.10mm thickness, 4th B curl 0.12 thickness, 5th D curl 0.10 thicknes
Great quality, super soft yarn. Pictures just for earn coins
All fire, it came in a week. Quality at altitude for such money
Venian super packed excellent
Beautiful cilia, just like in the photo. It all came whole, the crust is whole.