SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Headphones Super!!! Came quickly thank you!!!
Everything works, came unexpectedly quickly
ok
They're small. The volume is medium .. To the Samsung connected without problems. For such a price of approx.
Thank you everything works
Norms have not yet checked
Phone arrived super fast, looks good quality
Headphones for such a price are excellent, the sound is above average, the music is listen comfortably, the bass is present. The sound is clean, no foreign noise is observed. Touch buttons are very sensitive, which is not quite convenient. About the duration of work I will not say-I bought it not myself, just checked before I gave it.
excelente
Sounds perfect I recommend it to 100%
Commodity weeks arrived in only four. Sound quality is satisfied. Working day Medium Medium cut lacing kinesis.
Identical to the one in the photo, I recommend it! 10/10
Indicate this phone Y50, very good the way I asked. Satisfied☺☺☺☺
I received the product, but unfortunately there was a malfunction. I talked to the store and he answered me and sent me the money back. Great seller I recommend Thank you
Everything is super, delivery month. Do not forget on the headphones themselves, where the charging connectors remove the film. The sound is of course unexpectedly good, the bass is good, I have more headphones, so these do not give way. By pressing on the earphone is put on a pause. There is one minus, there is no switching of tracks. Double click on the earphone-call the last number in the call list. came charged, packed well. In general, everything is super, but for such a price, especially.
Very good, great quality, best value
Hello store I liked the superbom fetched today in office
In principle, the headphones are not bad, the sound is like a 3-liter barrel, it beats the ears and a little uncomfortable, but if you get used to it, then it's OK 350 Russian Rublev There is no slight delay of sound between them, it will not come out with them, because it is about 2 seconds, but for music it will roll From the ears do not fall out
At the first charge, the right earpiece lit up and stopped contacting the phone. Opened the dispute, the money was returned very quickly, for which Thank you very much.
Very good product. it got in Ireland in 25 days. it came in a good package. its very loud as well. I'm happy with it.