We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous tulips, the shopkeeper very nice, answers the questions. Recommend these wonderful flowers and this sprzedawce.
This is the second bouquet, tulips as alive. The first ordered red, everything is fine, I recommend. The only negative, went very long. Thank you very much.
Excellent tulips! Are like real
Very surprised at the material, pleasant. From a pack one petal with a defect, with a distance is not visible. So, very good, liked
Good quality, look like living. Recommend. But keep in mind when ordering that 10 flowers will not look like a bouquet, because. Tulip heads are less than alive.
Bright, the quality is worse than before, but the purchase is happy, thank you
Very worthy flowers for their price, went less than a month.
Kids fire!!! Description correspond. Quantity is correct. Really crumbs. From real it is difficult to distinguish. Like rubberized, but very soft. On my photo, the color is slightly brighter. In a bouquet of 30 PCs. Seller Thank you
Beautiful flowers, came quickly and in good condition, really like, thanks to the producer, I recommend the producer
this is my second time I ordered from the store arrived fast
Very cute, beautiful flowers. Delivery to Ukraine within 3 weeks.
Excellent flowers, did not even expect this quality, the material looks like rubber, not fabric.
In this set there were three flowers with small defects: in two leaves are torn, and in one rastrep8ana petals. I'll try to fix it. And in general, very satisfied with the purchase. I want more tulips! Therefore, right now I will make another order!!❤
It's okay. Shipping fast. The quality is good, they look nice. There is a small smell, but I think it will fade.
Very nice tulips. Some flower petals have bad clipped edges. However, no shedding it in eyes and nice look. Pack has come in 3 weeks.
Everything is very very beautiful, I'm crazy about them. the store is just clever. all my wishes took into account and fulfilled.