SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, better than I expected, I'll buy more. Thank you
Earphone though microscopic holes meets its role. Big plus it filters. Definitely zaoszczędzi weight of water. Recommend.
I haven't used yet but it looks great
Water comes out with more pressure
Just perfect
Cool diweiss. Look nice, but I thought it would be smaller. Water holes are very thin, so washing from salts will need to be often, otherwise the plastic will tear. To do this, it is almost completely understood. Seller recommend.
works well, good
ok
Order the 06 03 received the 8 03 .. as in the picture .. Remains to mount it and try it to see if the jet is as expected .. The plastic part between the spray and the filter does not seem very solid by cons
Shower really liked. Got there quickly.
Delivery is super fast, ordered 14.02.22, received 26.02.22, the shower head is made of plastic, so it looks good. I installed it at the cottage in the bathroom. Let's see how much it is enough, as I will test the feedback. Seller recommend, thank you.
Everything corresponds to the description. Quality is good. Shipping fast.
Lake came quickly in 2 weeks, all as in the description. I took it to the cottage to save water from the barrel. Since the water from the well filter began to turn yellow, you need to take a spare filter. Seller recommend, fast delivery, thank you!
Normal is still new. Water shut down works. One was displaced and deformed with a sealing gum. Alignment and twist helped.
Super, good product, recommend to everyone✌️
It all came super quickly in a stop, the packing is good, everything came whole. I twisted it. it works normally the same as in the picture I would say) the jet is pleasant very slightly tickle even: 3
OK
In Novosibirsk it reached 20 days. There were small scratches on the plastic transparent, the store returned part of the ₽. In the work has not yet checked, well, I think how everyone will work. The filter in the kit does not go, it is necessary to buy by the way.