We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great holder! Very powerful (by the way, the reverse side, where Velcro, does not magnetic at all and will not hurt, even if you attach it to any equipment). The front side is covered with rubber under suede-The phone will not scratch. Two metal plates-on a small and large scale + alcohol napkin for degreasing the seat of the fastener. Modern, respectable, miniature design. Can be used for other purposes-keys, scissors, needles, etc. Very satisfied! Thank you!
Very good thank you
Ordered 11.11.21G. Came on 21.02.22 What to say "very quickly" But the thing is good. Holds the phone (Huawei P 40 pro) well! Looks also not bad, rich! Of the minuses-you need a perfectly smooth surface! I had to glue on the mirror, which is also a pretty good place, as it turned out. But where I wanted, it did not work, a weak grip of the glue surface.
The goods are received within two months. Corresponds to the description. Magnet of good quality, firmly holds the phone
Very good! Loved!
All the norms, the magnet is strong, glued once. Mail as always.
Thank you supplier. Good material.
Shipping is a little slow, but product is OK.
Thank you for store
The support is show, beautiful and holds very well
Good quality product, it sticks pretty well to the plates it brings, that yes shipping is slow as it is only if you ask it to be knowing that less than two months nobody takes them away
The magnet holds very well. Shipping long
Product correspondence to description. seems to be of good quality. Highly magnetic. The product is good. Though didnt try it yet but I would recommend to buy.
excellent quality, good size
The magnet is not bad, but if the metal plate is placed under the cover, it will not stand the smartphone.