SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought expensive from this a lot and he moves to the same quality. Excellent! Recommend very.
very pigmented.. love this product....
Thin, well draws. Thank you
Super
The eyeliner is worn all day, sometimes rubbed in folds, washed off by lumps with ordinary soap. In the rain and snow does not spread anywhere, with this everything is fine.
Great, the gift was a success. Pencil fresh, until 2024. The delivery lay down in 20 days ukrpochma.
Pencil fire, I liked it very much, I 've been using it for about a week, it does not dry up yet, let's see how much
Very good product. Recommend
The item fully matches the description. Very fast delivery - two weeks to Vilnius, LTU. I recommend this product and the store.
Good product, does not flow, the layout is fine and precise without package. Fast shipping but long receipt more than one month.
I received everything quickly well packaged I only have to test thank you to the store. There are makeup tips on the awesome box.
I have not tried it yet, it looks very good
Very long delivery, store well extended delivery and Oh! Miracle parcel came to me. The box is crumpled, but the eyeliner is intact. the seller and I recommend it. I will order more cosmetics of this brand.
Perfectly thin and even arrows. The liner is super. I really like it. Arrows are chic. Make-up is resistant, keeps calm all day, it is not necessary to correct during the day. Packed neatly in retail box. Delivery fast with tracking track I'm happy
Very persistent, very black eyeliner! Packed at 5/5 like lux! For such money did not expect that the quality will be on top! It came quickly, I recommend a tightly closed lid, inside there is a ball, the rod is very finely drawn!
Thank you, like it. On the last photo, the view after much, strongly rubbed. I hope and in front of my eyes will also hold on.
Delivery is long, the store sent the order not immediately, so in the joint parcel the order did not hit, the pencil first seemed red, but on the face is pretty good, I. Marker for the shooter is very good, micelbright barely erased
I liked the eyeliner. Persistent, saturated. The brush is thin, allows you to draw a line of any thickness. Suitable for those who already know how to carefully and accurately use the eyeliner. Detailed review I have in ins, you can find me by Nick inna_kovski
Received Today this pencil eyeliner. Cool thing, and the price is generally a penny. I advise girls, it's water resistant. Come quickly.
The eyeliner came today 27.10.2021 The eyeliner is just fire, draws Super... The store is sociable. Thank you, you, huge. Seller recommend.