SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful great, good absorption and vivid colors! I chose the B
The splendor of its smell is very sweet but its size is small
I ordered it's not even been three days I also was too fast thank you
Super fast delivery received in 48h only! Long lasting matte lipstick with watermelon candy smell, do not dry lips perfect!!
Are wonderful colors
The colors are really top for the price I did not expect it I am really satisfied. I did not contact the store .. I still thought that the product would come a little earlier but no worries it took 2 weeks and 4 days in France.
Nice box with several colors I try 1 they look good to see in the outfit I thought it bigger but for the price it is well sends very fast
5 stars
Most common Chinese lipsticks. The blow tried to add, but it's some kind of sour and honestly unpleasant. The last color (brown) on the hand is some not brown. Like any other cheap lipstick, it's great, it's terribly difficult to wash off, but when it's frozen, it's reinforced, it's tinting. I tried so far only on my hand, I put on my lips-I'll add a tip. Did you see these missing inscriptions on the second and last lipstick? And a rubbed rock on the fourth. In short, inside looks, it seems to me, cheap enough, you can take yourself, and for a gift spend on something more expensive and worth it. The order was sent quickly, delivered by courier, everything is whole, in this regard there are no complaints at all. In principle, for this price you can and 5 * put, but still something does not allow me. All day score
Fast Delivery
Very pretty just like the picture
Colors good Pigment strong And top of gum Hotel Strongly recommended❤️
Very nice color I'm happy
Box arrived and well protected. I can't open it because it's to make a Christmas present. I will come back here to recomment at the time of opening the gift. Send fast. Rather very satisfied.
Excellent very nice color Thank you store all fast
I arrive very well packaged and in perfect condition We'll have to prove them to you.