We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has arrived in perfect condition, taking care of the packaging in maximum detail, very fast delivery and the product is as described, although I have been surprised because it has inside more space than I expected haunted!
Thank you all perfectly, my wife liked it, the delivery is fast, high quality.
Handbag is sensational
The bag is cool, as in the photo. Small, comfortable. Only two rhinestones are not enough (can be seen in the photo). There is a small smell, but not critical. In the rest, everything is fine. I did not communicate with the store.
Consistent with the description, look up agrees
Fast, high quality, well packed
It came well packed. After operation, I will add a review
Thank you very much. The handbag is just super. The quality is excellent. But most of all I liked that the lining in the bag is not as usual thin synthetics. Or what they sew her from. And here is a dense fabric like Calico. Super.
I’m very happy with my purchase. It looks the same with picture. I took the brown but I told store to change it pink. She exactly did it, Thank you so much. Waited for 2 weeks !
Super fast shipping. Everything is in excellent condition. Thank you.
Like the description. Very beautiful and spacious.
Very beautiful bag. Roomy. Inside, the quality of the fabric was pleasant, dense, I think not soon break. I'm happy, thank you.
The parcel arrived quickly. The handbag is not big. Lots of offices. I'm happy and recommend
Handbag is good, corresponds to the description. The girlfriends said they were great. Thank you store!!!
Very beautiful, the quality and excellent, only thing that could be changed and that in the zipper closed even still is an opening
Just a great bag! Order, will not regret