SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything as described.
Really easy to apply ! Saved me a trip to the shops and money. Came in a very protective box, nothing was damaged. Thank you so much.
I got three tempered glass, well-packed and secured. I am satisfied with the service
By cons there were only 2. Received in two weeks
Not yet placed on the screens of the phones. Delivery well before the date. Thank you
They arrived in good time and well protected
Like the products, including came very well packed.
Très bien
At the moment everything's fine I 've been with the glass on for days
In the kit 3 glasses, as stated by the store plus 6 napkins and 3 liquids. Packed very well. Everything is whole, it came in less than 2 weeks. I chose paid delivery to Postamat.
Wrapped very good all arrived perfect
Came in 47 days. Looks good, thanks.
Bom
All ok
I like it a lot but I thought I was gonna cover the edge of the screen too
The product arrived early. Very good.thank you！
Very good and very fast delivery
Well packaged and arrived quickly! Perfect.
Great screen protector! Sits perfectly
Very fast shipping, good quality, recommend the store !!!
Top
Very good, I recommend!
Very good quality I can only recommend
Nice
It comes very well packed and looks very good quality
Came in two weeks, come safe, that none od them was broken. It’s for the whole display, they are good.
Love it!Good quality! Highly recommend!
Packaged well, came with cleaning props.
Good item. As described.
Looks like a good deal
It came perfectly. On the iPhone 12. It is very convenient that three glasses at once. Thanks to store and Ali Express. Received in 14 days in the Anapa district.
Arrived super fast, quality material and easy to apply on the phone.
All are whole, it's time for great
Fit good
fast delivery. Excellent quality. I recommend the store.
Good, good safe package, glass is ok. Thank you
OK good
Everything excellent
All perfect
I get the article right.