We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small carving, I have a 42, and I have ordered a 44-45 and they are small, a little fair, otherwise good quality
Nice slippers. There was no smell.
41 is a bit tight for my feet 245mm.
Slippers are cool, odorless and made very high quality. But you need to keep in mind that these slippers are very small, you need to take 1-2 sizes larger.
Delivery early, loved
Very small, in my 39 size ordered 40-41, and small, for the house of course not very critical. Along the length of 26 cm (together with the sides) on a narrow leg a little wide. The smell is not strong, soft, in general for such money is very good.
Very good product quality price. I recommend ordering 2 more sizes than you wear. I wear 43 and I ordered 45 and they look great in size. Important to order two more sizes. Shipping to Spain was very fast.
Flaps nothing to say ^ ^
The product is identical as show, The product has good quality I like the product i would like to buy more I recommend it so much
They're very soft and comfortable. Fully recommended.
They are small. Recommend a number more. Otherwise very convenient and beautiful
Perfect the way I expected took a little but arrived the store is congratulations I recommend
But the product came to me defective torn
Not as soft as they seem on the photo at 41, ordered 42-43
Wonderful slippers, comfortable, very light! They smell like caramel. The store is reliable. Size 44-45 is a little loose for the 42nd size. But the smaller size would be butt. Bought for $3.29. Delivery three weeks, track tracked to the end of the road. Thank you seller!
Product match advertised!!
Came in beeem size smaller than expected, but the sandal is beautiful, and the material is good.
Yesterday. in the place of sneaker and sneakers. Good ones