SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little hard but it does the trick
Everything ok thank you
All is well, all is super
The goods came packed hermetically, hardly anyone touched the cheek with their hands. The smell is unpleasant, the plastic is cheap and smaller in size than expected, on two sides you can massage the face, pleasant villi.
As described! Like and recommend.
ARC class for vmivannya, I recommend
No words all idially
Delivery to the city of Taganrog of the Rostov region to the Post Office rf-2, 5 weeks, this parcel was combined with other goods, which I ordered at the same time in 1 large to speed up delivery (with change track number after shipment), the track was tracked on the entire delivery route. The brush is packed in a normal transparent bag, on top is a thin postal bag for transportation. The cheek corresponds to the description, in length of about 13 cm, there was no unpleasant smell, the villi are soft, on the surface when opening the package noticed several bristles, which from Can stand horizontally. bought 11.11 for 131 rubles.
The goods arrived very fast, quality, highly recommend store, thank you very much
All, shvidko TA reception!!! Recommend
The goods came quite quickly! Very cool brush! Very soft villi! Daughters really liked it! For a teenager, super! Seller recommend! Thank you!!!
Brush came to the Kharkiv region after 19 days, looks very good, heavy, very soft, I liked it, we will use it, I advise everyone to buy it, I will
I did not communicate with the store. I ordered 11.11, I went to Ukraine 30.11. quickly enough, with the fact that the approximate delivery time was on January 11. The brush came the same as in the description, soft and compact. recommend.
Came my order good packing and thanks to the store
Great soft brush
The brush is excellent, it cleans the skin well
Very good
Very good, buy again for sure
Quality, very soft brush, if you are afraid that it will "blow" your face does not worry, the most soft bristle
Loved the product arrived very fast and well packed, already want order more in store.