We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just perfect, as usual. Fast delivery and high quality. My third cable from this shop and I always was satisfied
Best Micro USB cord for its price
Good cable, description exact, packing in a branded package
Ordered 11.11 received on December 15. Packed just in a bag. In the nutria of which a branded package with a product. Everything is as always on top. Good quality cable. Shop and I recommend it.
Great lace! Quality is good, delivery in Ukrainian-28 days.
Excellent product. Ugreen is at the top of the things as usual. I highly recommend every product from this brand.
Great cables. Quality at altitude. Even packing in expensive bag with clasp. We still need to look for cables of this quality. Housing and wire for external HDD from ugreen for several years in use and feels great.
Not the first time I order this product. Quality at altitude.
It came to Ukraine in 3 weeks. Not for the first time I take the cable of this brand-previous served more than a year. Length 2 M ideal if the sockets are far away
Connected to the computer and charging everything works. Thank you.
Good! It looks durable!
Yak head dugé yakysno delivery shvidka menshe one city
The cable received after three weeks, the quality is good, took for Sony PS4 for the joystick, connected to charge. I recommend the store.
Good cables, ugreen does not take for the first time. Thick, moderately flexible, the connectors are made neatly.
excelente! producto estoy conforme el material es de buena calidad.
Excellent cable in PVC braid. Powerbank charges no worse than the original cable. The connector sits in the socket perfectly. Price fire! Delivery one and a half weeks
Quality charging cabel from Ugreen. Tested and everything is okay. I'm very satisfied! Good Seller 10/10 5*
Excellent Product feels good quality and wine very well packaged.
Very high-quality and sound cable. I like it very much. Thank you.