We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cleaning Machine coat comply with the description. Works well, but you must first check small piece material whether it will not damage. Meets its role.
Good stuff. Wool cleans
As in the photo, until used for the purpose
I expected more, according to reviews. Delivery is fast, 2 weeks before the delivery of the AE in St. Petersburg, dark blue-rather, dark gray, it also pleased, but my covers are not better than the carpet. Collect a wet Palm))) much more effective
I take the second video in this store. Before that, I took with iron teeth (these are the first three options), they are more rigid, for carpets, sofas and other durable materials. This roller is good at cleaning sweaters, T-shirts, leggings and other more delicate things. I'm happy with the purchase, because the rollers have a different purpose. I need both with four tails. Delivery to Pyaterochka is fast. The store responsible sends the parcel quickly. Thank you!❤
Quality, plastic is strong. it came quickly, tracked.
Excellent: I will try to use it, or then everything is in wool ..
Everything corresponds to the description.
Brush super. Second time I order. Thank you
Came today to remove the wool, immediately began the test. The cat's house cleaned quickly and even better than a vacuum cleaner, the roller reaches hard-to-reach places, unlike a vacuum cleaner. Then I cleaned the sweatshirt, pellets and wool removed on hurray, the main thing is not to hurry and gun the roller neatly. As a result, immediately ordered another video and went to write a comment. An indispensable thing for animal owners. Delivery fast, a couple of weeks in Pyaterochka. To the store many thanks for the coupon with a good discount. I recommend from the heart!❤
Haven't tried yet
Thank you. excellent quality. fast delivery.
Cool brush) well collects wool
Everything is fine
Everything is super!, thank you.