We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came smell cool but does not smell long for this amount just cool store advise
Delivery to Kiev in 25 days. Looks very stylish. In the kit there was one stick as a gift, the smell is cool.
Thank you. Thank you to serious and professional store. Very neat packaging. Complies with the description. I recommend the store.
Description correspond. I order not the first time. Delivery 25 days.
All cool, delivery fast, store recommend
Seems to be good
good, it smelled good also but not extremely strong.
The order arrived according to the description, everything is ok, thanks
Put one extra flavor, thank you
As everyone writes the smell for a long time does not hold, but considering the price everything is fine
In the Kiev region for a month, getting on a new mail. The smell at the opening is not strong but decent. I got sticks. But where to put them, I do not have. Something I did not think about it when ordering. I will need to order this diffuser separately. or something to come up with. sent quickly
Everything came in whole, but in her spirit I thought that it was a freshener, it turned out that these are cartridges for him
The holder itself is metal, the adjustment wheel turns the cartridge itself. The fragrance is not strong. After a couple of days, I'll Unsubscribe
As a gift, the store put one flavor, thank you) according to the reviews, I realized that the smell does not last long. You can additionally buy fragrant oil and will be happy)
The holder itself is metal, sits in the duct firmly, but the design itself is slightly hanging, the color is good
For such a cost of norms), aromatic styles are sold separately!)
It came quickly, still did not try, then I'll finish the review. The first will be lavender, my favorite) thanks to the store
Very cool for the sampatique store reply as soon as possible accompanied by attachments the necessary documents
Shipping in Kudymkar Perm Region 12 days to the nearest branch of Pyaterochka. I like that logistics changes. The goods are packed well. Took in the salon Vaz 2111. On the deflectors of the stove dressed easily. Pleasant smell. Plus, he took the sticks on stock. Thank you store.
Caustic non okey. Recommended ~