SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received very quickly. Communication with the store super nothing to say. The wig at the top!!
very good quality wig, the shipment was very fast arrived in the estimated delivery time.... I always buy from this vendor, very pleased with the density of the wig, its natural not thin or overly thick, the length is true to length, very natural touch, easy to put, no need for a hairdresser to pose. Seller communication is awesome. They keep me updated for every stage of my package,thanks for the fast shipping and customer service again.
This wig is absolutely gorgeous! It's soft and true to length! It had no smell and no shedding! I will be buying from this store again! Love it!
I love it so much. It’s an 18 inch T part wig. Very fast delivrery and nice wig
The wig came in a pretty hair bag with wig caps and eyelash. Hair is beautiful i have no complaints at all and is true in length. There has been little to no shedding so far. Would definitely recommend
Hair looks very natural! It doesn't have a smell. I LOVE THIS HAIR!!! Very soft hair and is definitely true to length. Will definitely be ordering again :)
The wig is really soft and easy to install. no problems. NO SHEDDING. The store had really good communications. Very Beautiful wig. You will not be disappointed. This is probably the best wig I have received. I recommend this hair :)
Very good product, love it ,I ordered 26 inches and I received 26, hair is natural and soft , store is nice , polite and very friendly ! Thanks for this beautiful hair
Let me say this the customer service was great!!!! I love the packaging so much!! All the extra things they give you was so nice!! Also the hair is 100% non smelling. Highly recommend this hair!! Thank you so much
The hair is so soft and silky. This is my first lace wig. It is easy to wear and beginner friendly. If you are not familiar with wigs, this is a good wig to buy because it is affordable but of very good quality. I can't wait to buy another wig from here!
Quality nothing to say delivery so fast that I did not have time to ask for more information from stores I received it in 5j not even but the beautiful quality I washed that before and the flexibility of the hair is always intact I recommend this seller in addition he communicates well responds quickly so go get your wig
I ordered this wig 16inch 150density, the hair is very soft the Quality due hair is top! I expected more density but it remains correct! I received this wig in 3 days as planned! The communication with the store was really amazing! I rarely saw such a seller involved. I was able to ask all the questions I had the seller was very precise, Alice was very clear with me and she really cares about what I was going to receive! I recommend it.
I just received the package today, and the hair quality is very good, even if it is taken out of the box, it is very soft. The same is true after washing. In general, the wig is very soft, the quality is very good, and the store’s communication is also in place, thank you.
I ordered the 24-inch wig and opened it as soon as I received it.The first impression is really too beautiful! It looks so glossy and feels so soft, I am really happy!!I will definitely recommend it to my friends when I get such a good wig, and I will buy it again anyway. It's just excellent quality and reasonable price!!Sisters who see this comment, go ahead and place your order, it's really great!!
Very beautiful came fast and looks good quality
I love the hair. It’s tangle free, i promise you won’t be disappointed, it’s very natural looking it’s not to thin and it’s not to thick just right . And if you don’t want to bleach the knots use makeup like i always do. Shipping was good too.
Well received, the quality is fluid etc, to do with the long tere