SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my 5th time buying from they and may i say this is my favorite wig! True to length and doesn’t shed that much! takes color very nicely and is silky!
[REAL REVIEW] this hair is BEAUTIFUL. The shipping was extremely fast, came within a week to the US. The store stores were extremely helpful and very supportive. The hair is nice and full , I hit 26’ 180% density. I have an event this week and another one in 2 weeks time, I will upload picture updates soon
I just got this item, I haven’t yet installed the hair but it’s super soft and doesn’t have that hair smell. It came with lashes and a wig cap too! I’m super happy with the shipping, it came very fast, I didn’t even have to ask the store where the item was
This was my 4th order from Black Pearl and as always, they delivered. The hair is looooooong, great quality and has minimal shedding. This was my first T-part, and although I'm not too crazy about the lace it's okay. The knots are thicker than I expected but it's no train smash. Quick delivery. I managed to get my order within 2 weeks amidst travel bans. Happy with my purchase
I am surprised by the quality of the hair really soft and thick, not communicated with the store but delivered so quickly and I love the wig frankly thank you to the seller I recommend
The wig is nice. I brought 28 inches + the vendor was very polite and kind
I have installed the hair and I love it the texture was one of the best I have had in a long time and will definitely want to purchase again , I received the hair very quickly also
I LOVEEEEEEEEEEEE ITTTTTTTTTT … Thank you so much guys
" Hair fits description. Very soft and no offensive smell. Very good for the price. had this on my head for over 2 weeks .By far the best hair I've received from AliExpress. The knots was very easy to bleach I absolutely recommend this company to anyone who wants great quality hair for an affordable price"
So far good impression after installation. Good quality even if for me it is not 250% it is slightly less provided but no disappointment. The tulle is clear for black skin. Discoloration of knots is not enough, it is necessary from the foundation on the tulle. But nice rendering, good hat size. So far I recommend. To see in the duration.
The hair came very fast one of the fastest delivery's I've had on this app. It's very soft and no tangle . No smell and it's good if you like thicker hair.
loving this hair. it's very silky soft and looks good ooks true to the lenght. this wig suprise me and I would definitely recommend this wig. I will buy again I bought a 16in 13×4 t part
This is my third time ordering from this store. ABSOLUTELY LOVE THIS WIG. Thick and full. Smells good, the lace is fantastic and it’s thin feels like butter , package came with cute lashes and wig cap. MOST DEFINITELY WILL BE BUYING FROM SELLER AGAIN! MUST BUY ..
Excellent quality
Received 4 days after ordering. Knots bleached very well. Great wig! I’m wearing 13x5 T wig 22 inches .Recommend black pearl
I am absolutely amazed by the quality of the hair, it's true to lenght,no sheding and the hair is extremely soft. I can't wait to custom and install this hair on me.
This is probably one of the best wigs I have purchased. There was no smell, it was true to length, I plucked the wig and didn’t really have to , the hair was soft when I got it , after conditioning it and straightening it back to its natural state it still was soft , I love this company and will be ordering more
Wow this wig is amazing ! I’ll be back with a follow up review , so far feels very silky right now ,no harsh smell to it , true to its length, I’m in love so far so good 5 star right now, I don’t know if it’s HD , nor do I know how to tell lol ,so I took a picture of the lace ladies also this is a 22 inch wig 180 density . Thank you beautiful Pearl
The hair is amazing. It is nicely plucked I am very much impressed. This vendor never disappoints me at all. I definitely recommend and I will order again as well this was my 3rd order I love love love it it’s super super beautiful . Vendor is so nice and deals with clients very well, kept updating me about the order. Good quality hair, it is as described I just love it so so much
Like the description. Came way I asked. The hair is quality, with 20 days. True to length.