We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVEEEEE this wig, it's true to length! Very soft! I must say the hair is still soft like I just bought it!
Surprise of the quality that is really good. Fast shipping and store who communicates at every step. Density and length as expected.
The wig was extremely soft and came really quickly. I've purchased a lot of wigs in the past and this is a very great wig. It is highly quality for low cost...
The hair is soft, true to its length and high quality. I will definitely be buying from this company again!
I love the hair , The hair is exactly as described & absolutely love this hair.Absolutely amazing.The hair is great. Exactly as described and on the picture. Shipping was fast and the hair feels amazing.The hair is very soft and true to length.It's definitely worth the price and it's true to length.
this hair is absolutely the BOMB . It came very very fast within 3 days. They have very good communication I love ittt !!
Hair is really full true to length and has very small knots! My favorite thing about the hair and the texture
The wig is SUPER SOFT. I love it. Its Thick and full. There is absolutely no shedding. I will be ordering from them again.
This hair is amazing, true to length
The hair is very soft and full to length I colored it and it took very well
This is hair is really soft and it's true to length also customer service was amazing and shipping was fast I love how the closure look and how well put together the wig is and it comes with adjustable combs it takes heat really really well i can't wait to install it and will order some more wigs
Love it second time purchasing it. It came just in time for my birthday.
Tangled really easy , very thin hair , but true to length .!!! Shipped pretty fast !
Wig beautiful! When she arrived, confess that found the look strange, believe time travel did she get a little "careless" what led me to open dispute because tips strange and sparse hair, but after washed, it was in a very beautiful! The hair is wavy naturally and move. Confess that expected that was more full ends, but also is not extremely thin! The store sent two wig cap toast and a hair band, was also. And excuse the poses photos hahahaha, were the only taken using it. Love AM the hair! <3 color it is dark brown natural, bought a black ink and gave a highlight! Did the test fire also, 100% human hair. If you want to see more pictures, my Insta is @ barbaracozta, is in the highlights.
Love love the hair will order again this what I call money’s worth
Incredible, good supplier .. Buy with it also gives many offers included not only the hair
Hair was amazing, true to length. Lace melted nicely and bleached nicely. Will defo order again but can see hair lasting long. good communication as-well curls and straightens nicely and does not shed that much, can’t recommend more!!
The hair arrived really quickly,they kept on touch throughout the delivery process. The hair is in amazing condition and does not have a weird smell to it.This wig is beautiful and the length is true to size,definitely recommend if you’re looking for a silk straight full wig!
Super good service I received my hair within 4 days,The hair is No Smell , No Shedding , VERY Soft!!!I will give 5 stars and will always be a loyal customer! highly recommended! Thanks!!
This was my first time purchase and honestly, I love the hair. It is so silky and soft and exactly as described. It was delivered within 5 working days, tracking was accurate and the store updated me on the logistics of my parcel. Cant wait to install it
This hair is absolutely beautiful, I am a hairstylist and I buy from this vendor for my clients and myself, the knots are easy to bleach. This vendor has never failed me .
Gorgeous hair!! So many compliments, true to length, so many compliments. Seller is amazing and so good with communication, can’t wait to buy again soon!!
This hair came in less than a week,it is so soft and has a beautiful curl pattern I love it!the lace is really good didn’t have to do much plucking either ,no shedding no tangled,I also had the knots bleached ,so easy to maintain and the lace blends well with my skin tone.Great quality and great price!Absolutely appreciated the excellent customer service and care.I really recommend this store!
This hair is true to length, very soft, no shedding. I absolutely love it. I love the fact that it was delivered on time, I was a bit worried but I got it after 2 days of ordering. will most definitely be ordering from jarin again. thank you guys so much.
love the wig ...have made 3 orders in one week, the hair is excellent, soft bouncy, full of body, color well,true to length ...fast shipping...good communication..looking forward to ordering again
Beautiful hair and I love it. Arrived very fast. Hair is so soft and silky. No bad smell. Seller was great with communication. Will buy again from store
I've bought this wig many times! The quality is very good! Hair is very soft! This is the wig I bought two months ago, which is still very good until now! The birthday present I bought for my sister this time was 12 inches. She likes it very much! I'll add pictures.
wowww i love it. great quality good smell this hair is perfect. and the store is really nice i had a great communication.
Love my hair. Communication from the Seller was amazingly friendly and reliable. The shipping was fast and my hair was true to order. it is full with no smell. I definitely recommend
I AM OBSESSED!! LOVE THIS HAIR!!! it is exactly as described. Amazing texture, no shedding with long time installation. The hair is very easy to maintain.The customer service was amazing . The hair is true to length and density!!!. Also very soft and silky, will definitely be purchasing again so in love with it!!!! Thanks for an amazing shopping experience.
When I tell y’all this is the best hair I’ve ever had from AliExpress, it was worth every penny! This wig was amazing.. It came very fast and It was super soft! True to length and It was pretty full. The lace was amazing, this is the best hair ever!!! And the store was just perfect ！I wll buy again!