SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wig is exactly what I was looking for. Right color, right length and super soft (even after a wash). There is barely an odor since it's human hair not synthetic. Also, love that they include a wig mesh cap and lashes to go with the look. Totally worth the price and value!!!
I love the hair so much! closure came preplucked i didn't have to do a thing but apply it , and with it being short i expected it to be thin but the hair is sooo full which i loved! i got sooo many compliments from it.
This wig is everything!It came within a week very fast shipping. Definitely worth the money! Will be purchasing through them again.
Very nice wig! The hair is super soft and tangle free. The quality of the hair for the money is so worth the purchase.
I love this hair , it had little to no shedding , it had no smell , true to length and was very soft
I love the hair...I wish I would have got a 12in cause I like to pull my hair back...but I love it & will definitely order again.
the hair is Very soft with no sheddiThis was beautiful very easy to apply natural look lace and great quality hair
The hair is soft, it is plucked on the front and the shipping was very fast thanks to the store
it's perfect !
Love it!!
The hair arrived today, it's very nice and full. I'll definitely order again.
This Wig Is So Soft & BEAUTIFUL , It Was So Easy To Apply ! It Didn't Smell Bad At ALL! NO TANGLES Or Shedding! Best Wig Ever!
I really like this wig. It looks so natural, It's a nice wig for the price. So good! And I received a lot of compliments.
love love love this wig. Had it on for a day or two now, hopefully it lasts. Will update In about a month
The hair looks and feels nice and also the store shipped the hair very fast and received it in a timely manner with some gift( hair cap). Once I style it will update; so will recommend the seller and will purchase in future.
Very good hair .Fast shipping . Please order , you won't regrets it . Will be uploading the install very soon .
Very amazing for the price, if I could add an extra star I would. I LOVE IT, thank you store, ps. It did come a bit wonky but once you straighten it, it's perfect
I'm very happy with my hair.. my vendor was very patient, answered every question I had and ensured that I'm happy. I'm definitely going to buy another hair soon!
hair is very soft, accurate to length. Not black hair though deep brown in sunlight, love the hair regardless will order more soon.