SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller recommend
I loved this came super fast I bought it 12/12 and came to my hands today 23/12 very fast I got 4 things still is but others but I have a lot of patience Thank God I tell them but I ordered them XL and they made me super good So we already know girls if you are going to buy one size more I am satisfied the soft material like silk without cos your ra and fits your body thanks to the organizers of all this AliExpress thank you sir or Sir to saleswoman I recommend you do not feel
With the store did not communicate, panties of excellent quality, well packed, I recommend!
Fully correspond to the description, beautiful, comfortable, seamless, dense and pulling. Product and shop recommend!
The quality is excellent, only maromerki, it is necessary to take on the size two more TC material tight
The panties set is very good, excellent quality, European size M, thank you very much
Thank you all came quickly, the quality is excellent, I advise.
I arrive fast before Exelant time product highly recommend to store thanks
Quality and appearance is super. The size approached. Inside the HB gusset. Packed in individual bags.
The quality is excellent, took M to the hip coverage 100-small. It was necessary to take L. With the store did not communicate
Good quality and good price, the colors change a bit because of light, but nothing too, are good
Panties are excellent, quality. Even, nothing sticks out anywhere. After washing and socks for a centimeter stretched. The size first seemed small, but now they sit well. The body is pleasant. Very like colors. Photo after washing.
The quality is very good, especially for such a price! In Ukraine came for a month, the track number was tracked. On the parameters 93 75 93 came up perfectly, nowhere does nothing change To buy definitely recommend))))
It's not what I expected. Shipping fast. I ordered the size L, and on the shorts it is written m. At me hips 98 cm approached, but the buttocks tightened.
Panties of excellent quality, insanely pleasant to the body on the parameters 93 75 93 came up perfectly, nowhere does nothing wrong The quality is very good, especially for such a price! In Ukraine came for a month, the track number was tracked. To buy definitely recommend))))
I adore them! they are high quality, very soft to the touch and were very well packaged. I will order again!
The product corresponds to the description, neat sewing, the threads do not stick out. All super, I recommend
Panties are beautiful, elastic, good quality, the fabric is pleasant to the body. I liked it, I will order more
Excellent quality, beige a little more than dark, on the hip circumference 88, size M is not enough
Received, appears to be good quality, colors are exact