We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very roomy and quality, I advise!❤
It's really very nice..And delivered quickly too.highly recommend the storelove this❤️❤️❤️
Cool pencil case, took as a cosmetic bag
Great and comfortable! My daughter really likes it! Of course, I recommend! Thank you store!
Order 08/12/2021 and received 22/12/2021. It's exactly the same as the photos, they fit a lot of things, and it has small compartments in it. It is of very good quality, according to the price. There was No communication with the store as it was not necessary.
Until Minsk 2 weeks. My daughter is very pleased. Thank you store.
Is beautiful and faster than I expected
Very good, roomy pencil case. Came far ahead of time.
Very cool roomy pencil case! Right there are strings that stick out a little.
Super kit, excellent quality. Plenty of storage. Really happy with this purchase
The quality is excellent. All as in the store's photo
Great pencil case thank you so much
The pencil case is just awesome. Came in good condition. Very large, I would even say huge, fit the ruler in 20 cm. I advise everyone, a very good pencil case for someone who carries 500 pencils and 1000 pens with markers.
Cute pencil case, quite roomy, many compartments!
Duge garniy goods, all yak in description. A small rosemer, ale dugé multiple city in the middle. Priemniy on the dotik. I'm all right.
Cool pencil case, roomy, quality fabric. here the locks are hot, and prevents the fabric from closing the normally side lock, the photo shows. The main daughter is happy))
Just wow! Everything corresponds to the description delivered quickly✨Seller recommend!!!
Cool pencil case, as in the photo) went to Moscow for about 3 weeks
Good, perfect size