We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sir Elvis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sirelvis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The kit for its price is not bad. The bodice is soft, pleasant to the body, the straps are adjustable. Panties are cute. I took the size L to my size 48, the size of the cup is closer to 3. I recommend
The set is excellent, sat just super, in size, all the seams are even The order came exactly 3 weeks later, after the order The only thing that broke the seam on the panties, but the store approved the dispute and reverted part of the money Recommend
The product went exactly a month. lace quality, soft to the body. In general I recommend.
The goods came very quickly. As in the photo. Very beautiful underwear.
I love it! I'm going to repeat with more super soft colors everything just freaked me out worth the wait
The kit is excellent. Size fits. No smell. Pleasant to the body. Shipping fast. Seller recommend.
To Volgograd reached less than a month, the quality expected worse. Pleasant material to the body. I like it very much. I advise you to take it, it fit perfectly, does not press anywhere. Let's see how it will be in the sock. I did not communicate with the store. Sent fast.
Highly recommended, it is beautiful
The goods came quickly. Two weeks. I did not measure yet, all as in the photo. Sellers advise
A chic set for such money! Beautiful, soft, comfortable! Size M came up perfectly. The order was delivered earlier. Thank u!
Excellent quality arrived before time Very nice I will order more☺️
Very cool kit, stretches perfectly, on the Pope a beautiful bow.
The set is excellent, cool, soft and pleasant to the body. Quite comfortable and comfortable, panties as if from another set, differ in color and lace. And so I liked everything!
Just super, very soft lace! The size approached.
Well, very thin delicate fabric, super! Very nice skin.
I liked everything! Thank you! A beautiful set, a bustle, the price is good!
Chic. Sent in a few hours) delivery fast. Recommend. size L at 46-48
Good quality, no defect
Super Awesome kit!!!